Frequently Asked Questions
Everything you need to know about BIT hardware, the app, and Full Service. Can't find an answer? Our U.S.-based team is a phone call away.
Yes. Blue Ink Tech's ELDs are FMCSA registered. See https://csa.fmcsa.dot.gov/ELD/List and search for BIT to see all of our registered models.
The Blue Ink Tech App and the BIT web portal are free to use, so you can create a BIT account to try them out before you decide to buy our ELD. Download the app from Google Play or the Apple App Store and log into the web portal at blueinktech.com to see how easy it is to add or edit HOS logs.
The BIT ELD comes with a 1-year manufacturer's warranty on hardware defects. If your BIT ELD breaks or malfunctions due to a manufacturing defect within a year of the purchase date, you can return it for a free exchange.
We offer a 30-day money back guarantee, so if you decide the BIT ELD system isn't right for you or your fleet, you can return the ELD(s) for a full refund within that time period.
Yes. Drivers can submit their DVIRs through the Blue Ink Tech App, and those reports will be available on the Blue Ink Tech web portal for six months.
Yes. Track your drivers' in-state miles and fuel purchases with a BIT Full Service plan. More details are available here.
Yes, the Blue Ink Tech App supports team driving and drive time swapping. The driver and co-driver can share a device or log in on their own devices to manage their co-driving logs.
Yes. Get in-app fault code reading with a BIT Full Service plan. More details are available here.
No, speed is not recorded or saved by the ELD. Speed data is only used to tell if the truck is in motion over 5mph to automatically set a “Driving” status.
Yes, you can set your driving cycle to Oilfield to correctly log your waiting time.
Most new model smart phones and tablets will work with the BIT ELD. Devices must have bluetooth 4.0 or better and GPS capabilities.
Devices must be able to download apps from either Google Play or the Apple App Store to get the Blue Ink Tech app.
No. The ELD will connect with your device through a wireless bluetooth connection.
The app is designed to use as little data as possible with periodic data syncs. Usage typically ranges from 10-20 MB per month for basic ELD functionality.
Yes, you can send data to your carrier by connecting to a wifi hotspot and sending logs at the end of your day. Keep in mind that you will need internet connectivity during roadside inspections to send your logs to the DOT email or web server.
You can unplug the BIT ELD to free up your diagnostic port for maintenance. This will not affect the ELD or your logs. Just remember to reinstall it before you hit the road!
We stock splitter cables if you need to plug more than one device into your diagnostic port at one time, or if you don't want to bother with uninstalling your ELD every time you need to do maintenance or clear fault codes. See our Purchase page for all of our adapter cable options.
Typically you will need two sensors, one for each leveling valve. One on the drive axle and one on the trailer.
Call our sales team at 304-381-1512 to discuss your setup and whether Air Scale will work for your needs. We can fit most truck/trailer setups.
Yes, our push-to-connect tee fittings can be installed in minutes on your suspension system air lines.
No. You may need a knife or hose cutter to cut through the air hose for installation. If you need to remove the pressure sensor from the tee fitting you will need an adjustable wrench.
Air Scale needs an empty weight and a loaded weight to calculate how your truck's weight changes relative to the pressure in the airbags. Once it has these two data points, we can calculate weight from any Air Scale pressure reading.
We use the steer axle weights entered during calibration to determine current steer axle weight.
For an accurate weight, yes. If you dump the tractor air bags to take weight off the fifth wheel when you move it, you definitely need to recalibrate.
No. BIT Air Scale works in the existing Blue Ink Tech App and web portal.
We offer a 30-day money back guarantee, and you can send back your sensors for a full refund within that time period.
Installation takes minutes. The dashcam mounts to your windshield and plugs straight into your truck's diagnostic port — 9-pin or OBD-II cable included — which also powers it. No mechanic required.
Yes. The BIT Dashcam is internet-connected, so you can view live video, get alerts, and pull HD footage remotely from the Blue Ink Tech web portal — right from your office.
Yes. The BIT Dashcam keeps recording even when the truck is off and stores up to 60 hours of continuous video, so parking accidents and road events are captured the moment they happen.
1080p Full HD at 30 frames per second through a 140° wide-angle lens, with enhanced low-light performance for night driving.
The dashcam has its own 4G LTE connection with WiFi backup and records to 128GB of onboard storage. Footage uploads over the camera's own data plan — it never touches your driver's phone or data plan.
Monthly plans start as low as $50/mo per camera plus hardware, or choose the $600 annual plan and the hardware is free. Fleets of 5+ get half-off hardware, and fleets of 10+ get free dashcams.
Yes. A built-in 3-axis G-sensor detects harsh events and sends you real-time driving alerts, so you know your drivers are taking care of your trucks while on the road.
The SOS button lets drivers flag and save a recording on the spot — so footage of an incident is preserved and available at the office right away.
Yes. An optional secondary in-cab camera adds a driver-facing view alongside the road-facing camera.
No. BIT Dashcam works in the existing Blue Ink Tech App and web portal, alongside your ELD, Air Scale, and Full Service features.
Yes. The BIT Dashcam includes a 1-year warranty covering the camera and cables.
Log into the web portal at www.blueinktech.com and go to the “Subscriptions” page to sign up for BIT Full Service on any of your vehicles.
BIT Full Service is included with your hardware subscription — there is no separate BIT Full Service charge.
If you need to use a different card for your recurring subscription payments, please call BIT Support at 304-381-1512. We can update your information for future payments.
Call us at 304-381-1512 or email support@blueinktech.com before your next billing date to cancel service.
Yes. Our in-house Support Team is here to help you with technical issues or to walk you through any BIT products and features. Email support@blueinktech.com or call 304-381-1512 and select option 2 to speak with a Support Team member.
Yes. You will have access to your IFTA data for the entire month in which you subscribe.
No. IFTA Reports provides the in-state miles for your vehicles and tracks the fuel purchases based on your fuel receipt entries.
We use the GPS capabilities on your phone or tablet to record your location.
GPS tracking uses satellites, while cell service uses cellular towers, so losing cell service should not affect location data for IFTA or Route Maps. However, without cellular connectivity we won't be able to display your real-time location in the web portal.
No. Your tablet or phone must have GPS tracking capabilities for your location to be recorded.
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