Blue Ink Technology

Less Paperwork, More Driving

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  • Why do I need an electronic logging device?

    Starting December 18, 2017, the Federal Motor Carrier Safety Administration (FMCSA) will require drivers to use an electronic logging device (ELD) to automatically collect hours of service (HOS) records. More details on the final rule are available on the FMCSA Website.

  • Do I need a device before I can try the system?

    No, you can create an account and add your drivers without devices. Drivers will manually enter their hours of service and you will be able to see if they understand the app, produce logs with good form and manner, and are keeping up with DVIRs. Once you and your drivers are comfortable with the system you can purchase devices to be compliant with the FMCSA mandate.

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  • What if I have more trucks than drivers? Do the trucks need a device or the drivers?

    The driver is responsible for maintaining their HOS logs. The BIT ELD will work on any truck and record the necessary data for the ELD mandate. As long as a driver has a device they will be compliant with any truck the device can plug into.

  • What types of vehicles are compatible with the BIT ELD?

    The BIT ELD can be connected to the diagnostic port in most vehicles with a 6-pin or 9-pin connector.

  • Will this be able to help me with DVIRs?

    Yes, a driver will be able to enter DVIRs in the app and you will be able to see the results on your homepage at no additional cost.

  • Will this be able to help me with IFTA?

    Yes, you will be able to know how many miles a driver drove in any state. The app will also allow the driver to enter their fuel receipt data. This will be a small charge of $10/month per truck for the service.

  • Will I be able to tell if my truck has any fault codes?

    Yes, the device will be able to pick up any fault codes thrown by the truck and let you know what caused the issue.

  • Do I own or lease the ELD?

    When you buy the BIT ELD you own the ELD. You pay no monthly cost for service for HOS compliance.

  • Is there a warranty on the ELD?

    There is a 1-year warranty on the device. If it breaks or stops working send it in and we will get you a new device within the 7 day window the FMCSA gives you to correct the problem and get a new ELD for your vehicle.

  • Does the ELD handle Canadian regulations?

    Yes, the app will handle Canada's HOS regulations.

  • I haul HOT SHOT loads. Will the device work on ODB-II ports

    We are currently in production with our ODB-II solution that will work with medium duty vehicles. It is set to be available in Winter 2017.

  • Will there be a monthly charge after December?

    No, you will not pay a monthly charge for keeping electronic logs. Once you get the adapter you will have the bare minimum requirements for the FMCSA mandate.

General Support

  • Why do I need to provide my CDL information?

    According to the FMCSA mandate CDL Requirements

    All ELD manufactures will require the driver to enter their CDL information to help prevent drivers from making multiple accounts. This helps to verify the uniqueness of the account and is only used for that purpose.

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  • How does the ELD connect to the ECU of my truck?

    The BIT ELD adapter plugs into the diagnostic port of the vehicle. This plug is directly connected to the vehicles ECU and will get all of the data needed for the FMCSA mandate from there.

  • How does the ELD know what duty status to use?

    The BIT ELD will only record when the truck is in motion and when it is stopped. The only duty status that the device will use is "Driving" and "On Duty Not Driving". All other duty status changes need to be made by the driver as needed.

  • What if I find an error in my log? Can I edit my logbook?

    You will have the ability edit your logs. The only events that have limited edits are drive times. Drive times can only be assigned to other driving events such as "Personal Conveyance" or "Yard Moves".

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  • Does the app support team drivers?

    Yes, the app supports team driving. The co-driver will have full access to the app while the driver is driving. The driver's account will be locked out while the truck is in motion for safety purposes. If drive time is accidentally logged on the co-drivers account the driving team will be able to swap the drive time to the other user.

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  • Does the ELD record my speed?

    No, speed is not recorded by the ELD. Speed data is only used to tell if the truck is in motion to set a "Driving" status. Speed data is not saved by the device.

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  • What if I need to use my diagnostic port for maintenance purposes?

    You can unplug the BIT ELD dongle to free the diagnostic port for maintenance. This will not affect the ELD or your data. Remember to plug the device back in when maintenance is done.

  • How do I see the data?

    The BIT ELD transmits vehicle data to the driver's mobile device through a Bluetooth connection. The mobile device uploads that data to Blue Ink Tech's server so that it can be accessed through the app or website.

  • What do the lights on the BIT ELD adapter mean?
    • Blinking Red - You are driving and you have not logged in to the BIT ELD app
    • Blinking Yellow - Your engine is on and you have not logged in to the BIT ELD app
    • Dark Blue - Ready to connect
    • Green - Connected
    • Purple - Unidentified driver data is available
    • Light Cyan - There was an error. Remove the ELD adapter and plug it back in
  • How do I update to the latest version of the Blue Ink Tech app?

    If your device is set up to automatically update its apps you will always have the newest version when it comes out. If you you can update as follows:

    For Apple devices, open App Store > Updates and press the Update button beside the Blue Ink Tech app

    For Android devices, go to the Google Play store and select the Blue Ink Tech app update

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  • How far back can I see my HOS logs?

    The app allows you to view and edit logs for today plus the past seven days. The FMCSA requires us to store your data for at least 6 months.

  • Can I set geofences around points of interest?

    No, the platform does not support geofencing at the time.

  • Can I edit my drivers logs if I see an error as an administrator?

    Yes, you can suggest edit for your drivers logbook. They will have a chance to review your suggestions and can accept or reject your suggestion.

  • How much data will the app use on my data plan?

    The app is designed to use as little of a data plan as possible. Usage typically ranges from 10 - 20 MB per month.

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  • Why does it give my location as "XX miles SSW or CITY" instead of my physical location?

    Under the FMCSA mandate the exact location is not needed and provides added privacy to the driver. The FMCSA instructs ELD manufactures to display location information in this way.

  • Do I have to have an email address to make a use account?

    Yes, if you forget your password we will send a password reset email to the email address you provided so you can retrieve your logs and other data.

  • Do I have to have a hardwired connection to the ECM to be compliant with the FMCSA mandate?

    No, the FMCSA states that you can use a bluetooth connection to retrieve data from the ECM

    For more information see the FMCSA website

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  • How do I know what phone/tablet is compatible?

    Most new model phones and tablets will work with the BIT ELD. Devices must have bluetooth 4.0 and GPS to work. Minimum requirements are Android 4.4+ and iPhone 5+

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  • Can I use other bluetooth devices while I am connected to the BIT ELD?

    Yes, you can connect to multiple bluetooth devices while using the BIT ELD. This includes headsets, speakers and other diagnostic tools.

  • Can I use a wifi hotspot instead of getting a new data plan?

    Yes, you can send data to your carrier by connecting to a wifi hotspot and sending logs at the end of your day. You will also want to be able to email logs to DOT at a roadside inspection.

Roadside Inspection

  • What should I do during a roadside inspection?

    Click on the menu icon in the top-left corner of the app. Select "Roadside Inspection". All of the required data will be displayed on the screen.

  • What if the inspector wants a copy of my logs?

    The FMCSA is still working on setting up its emails and data delivery services. Transferring data using the procedures required by the new ELD mandate will not be possible until the FMCSA has implemented these services and email accounts.

  • Can I keep DOT from looking at my text, phone records and other personal data?

    Yes, you will be able to lock your screen on the app so that DOT will only be able to see what you want them to see. You will just have to enter a passcode that you set to get out of the app.

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Technical Details

  • What type of connector is required to install the BIT ELD?

    The BIT ELD device can be connected to the diagnostic port in most trucks. The 9-pin connector meets SAE J1939 and the 6-pin connector meets SAE 1708 and J1587 standards for serial communications in heavy-duty vehicles.

  • Why is there a USB port on my BIT ELD?

    A USB port on the BIT ELD allows for possible future firmware updates.